Practice question

A motorist becomes verbally aggressive with a Traffic Enforcement Agent during a citation issuance. What is the best course of action?

  1. Cancel the citation to de-escalate the situation
  2. Complete the citation, remain calm, and contact a supervisor or law enforcement if needed
  3. Leave the scene immediately to avoid confrontation
  4. Issue an additional citation for disorderly conduct

Answer: B — Complete the citation, remain calm, and contact a supervisor or law enforcement if needed

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