Practice question

A security guard encounters an agitated individual who is verbally abusive but not physically threatening. What is the most appropriate initial response for the security guard?

  1. Ignore the individual and walk away, as no physical threat is present.
  2. Immediately threaten to use force if the individual does not comply.
  3. Attempt to de-escalate the situation through calm communication and maintain a safe distance.
  4. Physically remove the individual from the premises using minimal force.

Answer: C — Attempt to de-escalate the situation through calm communication and maintain a safe distance.

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