Practice question
A security guard encounters an agitated individual who is verbally abusive but not physically threatening. What is the most appropriate initial response for the security guard?
- Ignore the individual and walk away, as no physical threat is present.
- Immediately threaten to use force if the individual does not comply.
- Attempt to de-escalate the situation through calm communication and maintain a safe distance.
- Physically remove the individual from the premises using minimal force.
Answer: C — Attempt to de-escalate the situation through calm communication and maintain a safe distance.
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