What should you do if a customer shows signs of intoxication?

Answer: B — Refuse service and document the incident according to OLCC guidelines

If a customer shows signs of intoxication, the appropriate course of action is to refuse service and document the incident according to OLCC guidelines. This approach is grounded in responsible service practices aimed at ensuring the safety of both the customer and others in the establishment. Refusing service not only protects the individual from potential over-intoxication but also adheres to legal and regulatory responsibilities under OLCC regulations, which aim to prevent alcohol or cannabis-related incidents. Documenting the incident is crucial as it provides a record of the action taken to address the situation, which can be important for both compliance and liability reasons. Responding effectively to intoxication is not just about personal judgment; it is informed by legal frameworks that mandate how workers must act in such scenarios to promote public safety and wellness. Therefore, recognizing the signs of intoxication and taking decisive action is a critical aspect of responsible service in the cannabis industry.