What should a server do if they suspect a customer is intoxicated?

Answer: C — Refuse service and suggest non-alcoholic options

When a server suspects that a customer is intoxicated, the appropriate action to take is to refuse further service and suggest non-alcoholic options. This approach is crucial for several reasons. First, serving alcohol to an intoxicated individual not only poses risks to the individual’s health and safety but also exposes the establishment to legal liabilities. Servers have a responsibility to ensure that all customers are served responsibly and that they comply with the regulations set forth by the Oregon Liquor and Cannabis Commission. Additionally, suggesting non-alcoholic options can help the individual feel welcome and respected while also helping to de-escalate the situation and promote safety. It demonstrates that the server is attentive to the customer’s wellbeing and is taking proactive steps to prevent any potential issues that may arise from further alcohol consumption. This practice aligns with responsible serving standards, which prioritize customer safety and compliance with the law. Other options, such as serving another drink, ignoring the behavior, or asking them to leave without offering support, do not address the safety and legal responsibilities of the server or the establishment.