Practice question

What is an acceptable action for a server if they are unsure how to handle an intoxicated patron?

  1. Guess and act according to their judgment
  2. Consult with a manager or more experienced staff member
  3. Dismiss the situation if it seems manageable
  4. Limit service without informing the patron

Answer: B — Consult with a manager or more experienced staff member

Consulting with a manager or a more experienced staff member is the appropriate action for a server who is unsure how to handle an intoxicated patron. This approach ensures that the server receives guidance from someone with more experience and authority, leading to a more informed decision that prioritizes the safety and well-being of both the patron and the establishment. Managers are often trained in handling such situations and can provide the necessary support in making a decision that complies with legal and ethical standards. This action also fosters a responsible drinking environment and helps mitigate the risks associated with serving alcohol. It allows for the situation to be handled appropriately according to the establishment's policies and the law. By consulting with someone more knowledgeable, the server can avoid potential mistakes that could arise from acting on their own assumptions or judgment regarding a patron's level of intoxication.

Practice more: Oregon Liquor and Cannabis Commission (OLCC) Server Permit Practice Exam →