Practice question

What should a PHC driver do when a passenger requests a route that the driver believes is unsafe or illegal?

  1. Politely explain why the route cannot be taken and suggest a safe, legal alternative
  2. Take the route as the customer is always right
  3. Terminate the trip immediately without explanation
  4. Report the passenger to the police before proceeding

Answer: A — Politely explain why the route cannot be taken and suggest a safe, legal alternative

The correct answer is shown above. Try the full quiz for additional practice.

Practice more: PDVL - Private Hire Car Driver's Vocational Licence →