Practice question
What should a PHC driver do when a passenger requests a route that the driver believes is unsafe or illegal?
- Politely explain why the route cannot be taken and suggest a safe, legal alternative
- Take the route as the customer is always right
- Terminate the trip immediately without explanation
- Report the passenger to the police before proceeding
Answer: A — Politely explain why the route cannot be taken and suggest a safe, legal alternative
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