Practice question
What is the minimum cancellation policy requirement for licensed PHC operators in Singapore?
- Operators must have a fair and transparent cancellation policy that is clearly communicated to both drivers and passengers
- There is no minimum requirement — cancellation is entirely at the operator's discretion
- Passengers may never cancel a booking once accepted by a driver
- Drivers may cancel up to 5 bookings per day without penalty
Answer: A — Operators must have a fair and transparent cancellation policy that is clearly communicated to both drivers and passengers
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