Practice question

What is the minimum cancellation policy requirement for licensed PHC operators in Singapore?

  1. Operators must have a fair and transparent cancellation policy that is clearly communicated to both drivers and passengers
  2. There is no minimum requirement — cancellation is entirely at the operator's discretion
  3. Passengers may never cancel a booking once accepted by a driver
  4. Drivers may cancel up to 5 bookings per day without penalty

Answer: A — Operators must have a fair and transparent cancellation policy that is clearly communicated to both drivers and passengers

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