Practice question
What is the correct protocol if a passenger accidentally soils or damages the vehicle's interior (e.g. spilling liquid food, damaging seat trim) during a trip?
- Physically assault the passenger and demand all their cash
- Maintain professional composure, take clear photo evidence, report the incident immediately through the driver app's 'Vehicle Damage / Cleanliness Fee' reporting portal for platform mediation, without verbal abuse
- Force the passenger to lick the floor clean
- Ram the vehicle into a light pole out of anger
Answer: B — Maintain professional composure, take clear photo evidence, report the incident immediately through the driver app's 'Vehicle Damage / Cleanliness Fee' reporting portal for platform mediation, without verbal abuse
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Practice more: Ride-Hail Driver (China) Practice Questions - China Online Ride-Hailing Driver Qualification Examination (网络预约出租汽车驾驶员从业资格考试) Exam →