If a driver suspects that a boarding passenger is a lost child or a confused senior citizen, what is the best course of action?

1. Tell them to get off at the next stop and find their own way
2. Alert the BOCC immediately, speak to them gently to find out their destination, and keep them safe on the bus until assistance arrives
3. Ignore them as long as they have tapped a valid fare card
4. Call the union representative to take over the bus route