A wheelchair user complains that the ramp was deployed at a steep angle, causing their chair to tip slightly. What is the driver's correct response?

1. Explain that the road layout is at fault and they cannot do anything
2. Apologize, ensure the passenger is unhurt, report the incident to BOCC, and check the ramp deployment procedure
3. Tell the passenger to make a formal complaint through the LTA website
4. Ignore the complaint and continue driving