Practice question
Which action best avoids a fare dispute when a passenger requests an additional stop?
- Demand an arbitrary cash top-up immediately
- Follow the ride-hail platform's stop or destination-change process and explain any fare implications shown by the app
- Ignore the request and continue silently
- End the trip and ask the passenger to walk
Answer: B — Follow the ride-hail platform's stop or destination-change process and explain any fare implications shown by the app
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