Practice question

What is the best way to handle a passenger complaint that the driver took a longer route?

  1. Respond aggressively because drivers choose all routes
  2. Explain the reason calmly, refer to traffic or navigation conditions, and use platform support if needed
  3. Delete the trip record
  4. Charge an extra private fee for discussing it

Answer: B — Explain the reason calmly, refer to traffic or navigation conditions, and use platform support if needed

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Practice more: Singapore PDVL Practice Questions - Singapore Private Hire Car Driver's Vocational Licence (PDVL) Theory Test Exam →