Practice question

A passenger is rude but not dangerous. Which driver response is most consistent with professional TDVL conduct?

Remain calm, avoid insults or harassment, and complete or safely resolve the trip according to rules
Verbally intimidate the passenger
Terminate the trip immediately in an unsafe location as punishment
Post the passenger's personal details online

Answer: A — Remain calm, avoid insults or harassment, and complete or safely resolve the trip according to rules

The correct answer is shown above. Try the full quiz for additional practice.