Practice question

Which performance metric is most critical for evaluating a technician's troubleshooting accuracy and reducing comebacks?

  1. Total overtime hours logged per month
  2. First-Time-Right (FTR) repair rate
  3. The average cost of parts sold per job card
  4. Total number of customer complaints resolved via refunds

Answer: B — First-Time-Right (FTR) repair rate

The correct answer is shown above. Try the full quiz for additional practice.

Practice more: SKM Motor Vehicle Mechanic Level 3 Practice Questions - SKM Motor Vehicle Mechanic Level 3 (Malaysia) Exam →