Practice question

In Schulz von Thun's 'Four-Sides Model of Communication' (Vier-Ohren-Modell), what four messages are contained in every spoken statement during a driving lesson?

  1. 1. Matter/factual information; 2. Self-revelation; 3. Relationship/attitude toward the partner; 4. Appeal/action request
  2. 1. Speed; 2. Distance; 3. Acceleration; 4. Deceleration
  3. 1. Pitch; 2. Volume; 3. Bass; 4. Treble
  4. 1. Price; 2. Discount; 3. Tax; 4. Invoice

Answer: A — 1. Matter/factual information; 2. Self-revelation; 3. Relationship/attitude toward the partner; 4. Appeal/action request

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