When an online ride-hailing passenger claims they have already paid the fare online while the driver's terminal app displays 'Payment Pending', how should the driver verify the situation?

1. Physically grab the passenger to prevent them from leaving
2. Collaboratively verify the order payment screen on the passenger app, refresh the driver app network connection, or consult the platform customer service hotline without hostile confrontation
3. Demand that the passenger pay the fare a second time in cash immediately without checking
4. Drive the passenger to a police station 20 kilometers away