Practice question

How should sensitive information be communicated to a client?

  1. In a private setting using clear, empathetic language
  2. In a busy hallway to save time
  3. Through email only to avoid confrontation
  4. By delegating to support staff

Answer: A — In a private setting using clear, empathetic language

The correct answer is shown above. Try the full quiz for additional practice.

Practice more: TDVL Taxi Driver Vocational Licence Test →