Practice question

What happens if a student fails three identity verification questions?

  1. They are required to provide additional verification documents
  2. They are locked out of their account and need to contact support to unlock
  3. They are automatically failed from the course
  4. They are given one more chance to verify their identity

Answer: B — They are locked out of their account and need to contact support to unlock

If a student fails three identity verification questions, they are locked out of their account and will need to contact support to unlock it. This is because the system may interpret multiple incorrect answers as a potential sign of fraudulent activity or that the student is not the person they claim to be. Therefore, they will need assistance from a person to confirm their identity and bypass the security measures. The other options are incorrect because they are either too harsh (automatically failing the course), not relevant to the question (additional verification documents), or too lenient (given another chance without any consequences).

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