Practice question

A customer becomes aggressive because a driver refuses to unload in an unsafe position. What should the driver do?

Stay calm, avoid confrontation, report the issue and wait for a safe instruction
Argue until the customer backs down
Unload anyway to avoid a complaint
Block the site entrance in protest

Answer: A — Stay calm, avoid confrontation, report the issue and wait for a safe instruction

The correct answer is shown above. Try the full quiz for additional practice.