Practice question

An older passenger seems confused and misses their stop late at night. What is the most professional response?

  1. Put them off at the next stop and continue
  2. Keep them safe, communicate calmly, and follow company procedure for vulnerable passengers
  3. Ignore them unless they pay another fare
  4. Ask strangers at the stop to take responsibility

Answer: B — Keep them safe, communicate calmly, and follow company procedure for vulnerable passengers

The correct answer is shown above. Try the full quiz for additional practice.

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