Practice question
An older passenger seems confused and misses their stop late at night. What is the most professional response?
- Put them off at the next stop and continue
- Keep them safe, communicate calmly, and follow company procedure for vulnerable passengers
- Ignore them unless they pay another fare
- Ask strangers at the stop to take responsibility
Answer: B — Keep them safe, communicate calmly, and follow company procedure for vulnerable passengers
The correct answer is shown above. Try the full quiz for additional practice.
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