A wheelchair user is waiting to board. The wheelchair space is occupied by a buggy and luggage, and the passengers refuse to move them. What should you do?

1. Drive away immediately because the space is occupied
2. Calmly ask for the space to be cleared, explain the safety reason, and follow company procedure if passengers refuse
3. Put the wheelchair user in the gangway and secure the brake
4. Let the wheelchair user hold onto a pole without restraints