Practice question

If accountable mail is signed for at the P&DC and arrives short at the Delivery Unit, the MVO must:

Note it on the run sheet and move on
Immediately report the discrepancy to a supervisor, document the count, and protect any evidence — accountable shortages trigger an investigation
Replace the missing piece with similar mail
Wait until the next run to investigate

Answer: B — Immediately report the discrepancy to a supervisor, document the count, and protect any evidence — accountable shortages trigger an investigation

The correct answer is shown above. Try the full quiz for additional practice.