Practice question

What is the best practice if material history information becomes relevant after a conversation with a shopper?

  1. Update the Wisconsin Buyer's Guide immediately
  2. Complete the sale as quickly as possible
  3. Record the information in the dealership's database
  4. Disclose the information to avoid problems later

Answer: D — Disclose the information to avoid problems later

If material history information becomes relevant after a conversation with a shopper, the best practice is to disclose the information. This is because it is important to be transparent and honest with customers, so that there are no problems later on. Options A, B, and C are not the best choices because they do not prioritize the disclosure of information to the shopper. Updating the Wisconsin Buyer's Guide may take time and does not necessarily involve informing the shopper. Completing the sale as quickly as possible may result in important information being overlooked. While recording the information in the dealership's database is useful, it does not address the immediate need to inform the shopper.

Practice more: Wisconsin Motor Vehicle Salesperson Manual Practice Test →