Practice question

Under Regulation (EU) No 181/2011, when a regular long-distance bus service (≥ 250 km) is cancelled or delayed in departure from a terminal by more than 120 minutes, what immediate choice must the carrier offer to the passenger?

  1. Immediate re-routing to the final destination at no additional cost under comparable conditions, OR reimbursement of the full ticket price (and, where relevant, a free return service to the first departure point)
  2. A 10% discount coupon on their next vacation booking with no refund option
  3. Mandatory rebooking on a flight at the passenger's own expense
  4. Carriage in the luggage hold of the next available coach

Answer: A — Immediate re-routing to the final destination at no additional cost under comparable conditions, OR reimbursement of the full ticket price (and, where relevant, a free return service to the first departure point)

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