Practice question

What happens if a bus carrier fails to offer a passenger the choice between re-routing and ticket reimbursement following a >120-minute departure delay or cancellation under Art. 19 of Regulation (EU) No 181/2011?

  1. The carrier has no further financial obligation to the passenger
  2. The passenger is entitled to compensation of 50% of the ticket price in addition to the full reimbursement of the ticket price (paid within 14 days)
  3. The passenger may claim reimbursement but forfeits any additional compensation
  4. The bus driver's driving licence is automatically revoked

Answer: B — The passenger is entitled to compensation of 50% of the ticket price in addition to the full reimbursement of the ticket price (paid within 14 days)

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