Practice question

What is the statutory deadline for a passenger to submit a formal complaint to a bus carrier under Article 27 of Regulation (EU) No 181/2011?

  1. Within 24 hours of the incident
  2. Within 3 months from the date on which the service was performed or when a service should have been performed
  3. Within 5 years of the journey
  4. Complaints can only be submitted during the journey while the bus is in motion

Answer: B — Within 3 months from the date on which the service was performed or when a service should have been performed

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