Practice question

Why is customer service important for a professional HGV driver?

  1. It is not important — drivers only need to drive
  2. The driver represents the company and good service builds reputation and repeat business
  3. Only office staff handle customer service
  4. Customer service only matters in retail

Answer: B — The driver represents the company and good service builds reputation and repeat business

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Practice more: Driver CPC Theory Test (Part 1a) →