Practice question

A customer at a delivery point is being aggressive and unreasonable. What is the best response?

  1. Argue back to establish authority
  2. Remain calm, professional, and try to resolve the issue — escalate to your manager if needed
  3. Refuse to complete the delivery and leave
  4. Ignore them completely

Answer: B — Remain calm, professional, and try to resolve the issue — escalate to your manager if needed

The correct answer is shown above. Try the full quiz for additional practice.

Practice more: Driver CPC Theory Test (Part 1a) →