Practice question

A non-Cantonese-speaking visitor struggles to communicate with the guard. What is the most professional approach?

  1. Refuse to assist because of the language barrier
  2. Stay patient, use simple language or gestures, and seek help to communicate
  3. Speak louder in the same language repeatedly
  4. Ignore the visitor until they leave

Answer: B — Stay patient, use simple language or gestures, and seek help to communicate

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