Practice question

What is the correct way for a guard to handle a situation where a resident becomes verbally abusive but commits no crime?

  1. Retaliate with insults to defend oneself
  2. Stay calm and professional, avoid escalation, and report the matter to the supervisor
  3. Physically remove the resident from the lobby
  4. Threaten the resident with arrest

Answer: B — Stay calm and professional, avoid escalation, and report the matter to the supervisor

The correct answer is shown above. Try the full quiz for additional practice.

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