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Oregon Liquor and Cannabis Commission (OLCC) Server Permit Practice Exam
Practice mode
Question
1
of 25
QUESTION 1 / 25
What is one primary effect of alcohol on the human body?
Choose one answer below.
A
Increased physical coordination
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B
Impaired mental and physical performance
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C
Enhanced decision-making skills
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D
Decrease in blood pressure
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QUESTION 2 / 25
Is it legal for a server to consume alcohol while on duty?
Choose one answer below.
A
Yes, if they are off the clock
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B
No, it is prohibited
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C
Yes, if they are in a private area
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D
No, but only if the establishment allows it
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QUESTION 3 / 25
What percentage of alcohol enters the bloodstream through the small intestine?
Choose one answer below.
A
50-60%
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B
75-80%
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C
85-90%
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D
90-95%
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QUESTION 4 / 25
Which agency is in charge of enforcing alcohol laws in Oregon?
Choose one answer below.
A
Oregon Department of Transportation
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B
Oregon Liquor and Cannabis Commission
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C
Oregon Health Authority
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D
Oregon State Police
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QUESTION 5 / 25
What is the act of removing a toxin from the body called?
Choose one answer below.
A
Detoxification
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B
Digestion
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C
Filtration
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D
Elimination
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QUESTION 6 / 25
What behavior should a server encourage among patrons to promote safety?
Choose one answer below.
A
Drinking faster
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B
Taking frequent dance breaks
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C
Consuming non-alcoholic beverages as well
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D
Ordering rounds of shots
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QUESTION 7 / 25
What topics must OLCC-approved server training courses cover?
Choose one answer below.
A
Only customer service skills
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B
Laws about alcohol service, recognizing intoxication, and responsible serving practices
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C
Marketing strategies for alcohol sales
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D
Basic first aid
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QUESTION 8 / 25
What actions should a server take if a customer becomes aggressive after being denied service?
Choose one answer below.
A
Engage in a heated argument with the customer
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B
Monitor the situation closely and involve management or security if necessary
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C
Ignore the customer and continue serving others
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D
Ask the customer to leave immediately
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QUESTION 9 / 25
What should a server do if a customer is becoming aggressive after drinking?
Choose one answer below.
A
Engage them in conversation to diffuse the situation
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B
Ignore their behavior, as it’s not their responsibility
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C
Call for assistance from security or management
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D
Offer them a complimentary drink to calm them down
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QUESTION 10 / 25
How should servers deal with customers who ask for free drinks as a promotional tactic?
Choose one answer below.
A
Agree to provide drinks to keep the patron happy
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B
Politely decline and explain the establishment's policies
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C
Inform the customers about a loyalty program
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D
Offer them discounts instead
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QUESTION 11 / 25
How often should servers renew their server permits?
Choose one answer below.
A
Every year
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B
Every two years
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C
Every three years
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D
Only when there is a change in legislation
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QUESTION 12 / 25
How can a server promote a safe drinking environment?
Choose one answer below.
A
By limiting drink options
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B
Encouraging moderation and offering food options with alcoholic beverages
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C
Strictly advising against any drinking
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D
Reducing prices on drinks
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QUESTION 13 / 25
How can a server ensure a safe transport option for an intoxicated patron?
Choose one answer below.
A
By offering a taxi, ride-share app, or calling a friend/family member
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B
By encouraging the patron to drive home
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C
By asking the patron to leave the premises
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D
By providing them with alcohol-free beverages
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QUESTION 14 / 25
What are servers encouraged to do when dealing with aggressive patrons?
Choose one answer below.
A
Engage them in conversation
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B
Try to calm them down politely
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C
Call the police immediately
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D
Ignore them
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QUESTION 15 / 25
What is an advisable action if a customer displays signs of anxiety before an event escalates?
Choose one answer below.
A
Immediate removal from the location
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B
Offer calming strategies and intervene
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C
Ignore their behavior
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D
Engage in distracting conversation
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QUESTION 16 / 25
What is the appropriate behavior for servers when interacting with difficult customers?
Choose one answer below.
A
Confronting the customer aggressively
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B
Remaining calm, polite, and professional
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C
Ignoring the customer's complaints
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D
Escalating the situation to fellow staff
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QUESTION 17 / 25
How should a server handle a difficult customer who has been refused service due to intoxication?
Choose one answer below.
A
Argue with the customer
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B
Offer them free drinks
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C
Remain calm and professional
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D
Ignore their complaints
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QUESTION 18 / 25
How should a server respond if a customer appears to be overly intoxicated?
Choose one answer below.
A
Serve them another drink cautiously
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B
Encourage them to drink water instead
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C
Politely refuse to serve them more alcohol
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D
Allow them to continue drinking if they request it
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QUESTION 19 / 25
What is the standard for determining if a customer is intoxicated?
Choose one answer below.
A
Blood Alcohol Level
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B
Visible Intoxication
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C
Server's Discretion
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D
Customer's Behavior
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QUESTION 20 / 25
What should a server prioritize to promote customer safety?
Choose one answer below.
A
Encourage faster drinking
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B
Encourage moderation and proper food pairings
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C
Promote high alcohol content drinks
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D
Limit non-alcoholic options
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QUESTION 21 / 25
At what BAC level is a commercial trucking license suspended for at least one year on the first offense?
Choose one answer below.
A
0.04%
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B
0.08%
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C
0.10%
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D
0.15%
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QUESTION 22 / 25
Which behavior is essential for servers to maintain professionalism?
Choose one answer below.
A
Discussing personal opinions on alcohol
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B
Using casual language with customers
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C
Staying calm and composed under pressure
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D
Adopting a laid-back attitude towards regulations
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QUESTION 23 / 25
What is one key factor servers must consider when serving alcohol?
Choose one answer below.
A
The personal preferences of the customer
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B
The state and local laws regarding alcohol service
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C
The volume of alcohol served during peak hours
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D
The profit margin on alcoholic beverages
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QUESTION 24 / 25
Which of the following is a sign of intoxication that servers should be aware of?
Choose one answer below.
A
Clear speech
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B
Impaired coordination
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C
Increased energy
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D
Excessive laughter
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QUESTION 25 / 25
What is a server's best practice when checking identification?
Choose one answer below.
A
Check for any signs of damage on the ID
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B
Look only for the customer's age
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C
Verify the expiration date on the ID
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D
All of the above
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