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PDVL - Private Hire Car Driver's Vocational Licence
Practice mode
Question
1
of 25
QUESTION 1 / 25
What is the most important aspect of customer service for a PDVL driver in Singapore?
Choose one answer below.
A
Driving the most expensive car
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B
Providing a safe, comfortable, and professional ride experience with courteous communication and respect for passengers
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C
Completing the trip as fast as possible
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D
Having the loudest music in the car
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QUESTION 2 / 25
How should a PDVL driver handle a complaint from a passenger during a trip?
Choose one answer below.
A
Argue with the passenger
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B
Listen calmly, acknowledge the concern, apologise if appropriate, and try to resolve the issue professionally without escalation
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C
Ignore the complaint
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D
End the trip immediately
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QUESTION 3 / 25
What should a PDVL driver do when a passenger leaves belongings in the vehicle?
Choose one answer below.
A
Keep the items
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B
Report the lost item to the ride-hailing platform, attempt to contact the passenger, and safeguard the items until they can be returned
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C
Throw the items away
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D
Sell the items if not claimed within 24 hours
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QUESTION 4 / 25
What grooming and appearance standards are expected of PDVL drivers?
Choose one answer below.
A
No standards exist for private hire drivers
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B
Clean, neat, and presentable appearance reflecting professionalism; avoid strong odours, maintain personal hygiene, and dress appropriately
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C
Only formal business attire is required
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D
Appearance does not matter for private hire
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QUESTION 5 / 25
How should a PDVL driver communicate with passengers who speak different languages?
Choose one answer below.
A
Refuse passengers who do not speak English
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B
Use simple English, the in-app messaging features, gestures, or translation apps to communicate effectively and politely
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C
Insist they speak Mandarin
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D
Do not communicate at all
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QUESTION 6 / 25
What should a PDVL driver do if a passenger requests to take a route different from the GPS recommendation?
Choose one answer below.
A
Always follow GPS regardless of passenger preference
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B
Accommodate the passenger's preferred route if it is reasonable and safe, as the passenger may know a better way due to traffic conditions
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C
Charge extra for deviation from GPS route
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D
Refuse and cancel the trip
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QUESTION 7 / 25
What legislation governs private hire car services in Singapore?
Choose one answer below.
A
Only the Road Traffic Act
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B
The Third-Party Taxi & Private Hire Car Services Act and the Road Traffic Act
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C
No specific legislation exists
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D
Only taxi regulations apply
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QUESTION 8 / 25
What is the role of ride-hailing platforms (like Grab) under Singapore law?
Choose one answer below.
A
They have no legal obligations
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B
They are licensed operators who must comply with LTA regulations, ensure driver and vehicle standards, provide insurance, and maintain service quality
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C
They only provide a mobile app
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D
They are completely unregulated
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QUESTION 9 / 25
Can a PDVL driver pick up street hails (flagging passengers on the road)?
Choose one answer below.
A
Yes, just like taxi drivers
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B
No, PDVL drivers can only accept bookings through licensed ride-hailing platforms; street hails are reserved for taxi drivers
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C
Only in certain zones
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D
Only during peak hours
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QUESTION 10 / 25
What data protection obligations do PDVL drivers have under Singapore's PDPA?
Choose one answer below.
A
No obligations exist
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B
Drivers must protect passenger personal information obtained through the ride (addresses, phone numbers) and must not misuse or share it
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C
Only the platform has obligations
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D
Data protection does not apply to transport
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QUESTION 11 / 25
What is the legal position on surge pricing for private hire car services in Singapore?
Choose one answer below.
A
Surge pricing is banned
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B
Surge pricing is permitted but must be transparently displayed to passengers before they confirm the booking
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C
Surge pricing is unregulated
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D
Only taxis can use surge pricing
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QUESTION 12 / 25
What should a PDVL driver do if they witness or suspect criminal activity by a passenger?
Choose one answer below.
A
Ignore it — the passenger's business is private
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B
Ensure personal safety first, do not confront the passenger, and report the suspicion to the police at the earliest safe opportunity
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C
Confront the passenger directly
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D
Post about it on social media
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QUESTION 13 / 25
What GPS navigation apps are commonly used by PDVL drivers in Singapore?
Choose one answer below.
A
Only paper maps are used
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B
Google Maps, Waze, and the in-app navigation provided by ride-hailing platforms like Grab and Gojek
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C
Only LTA's official GPS app
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D
GPS is not allowed for private hire drivers
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QUESTION 14 / 25
How should a PDVL driver position their phone/GPS device safely in the vehicle?
Choose one answer below.
A
Hold it in one hand while driving
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B
Mount it securely on a dashboard or windscreen holder at eye level, not obstructing the view, and set the destination before driving
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C
Place it on the passenger seat
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D
Strap it to the steering wheel
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QUESTION 15 / 25
What should a PDVL driver do if the GPS gives incorrect directions?
Choose one answer below.
A
Follow GPS blindly regardless
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B
Use personal knowledge of Singapore's roads to override incorrect GPS directions, inform the passenger of the route change, and report the GPS error
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C
Stop the car and wait for GPS to update
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D
Cancel the trip immediately
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QUESTION 16 / 25
What is the importance of understanding Singapore's ERP gantry locations for PDVL drivers?
Choose one answer below.
A
ERP knowledge is not important
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B
Knowing ERP locations and peak-hour rates helps plan cost-effective routes and provide accurate fare estimates to passengers
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C
Only taxi drivers need to know ERP locations
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D
ERP is being abolished
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QUESTION 17 / 25
How does the ride-hailing app technology work for matching PDVL drivers with passengers?
Choose one answer below.
A
Passengers call drivers directly
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B
The app uses algorithms considering proximity, driver rating, traffic conditions, and passenger preferences to match the nearest suitable driver
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C
Drivers choose their own passengers
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D
Matching is completely random
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QUESTION 18 / 25
What digital payment methods must PDVL drivers be prepared to accept in Singapore?
Choose one answer below.
A
Cash only
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B
Multiple payment methods including in-app payment (credit/debit cards), GrabPay, digital wallets, and cash as supported by the platform
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C
Only cryptocurrency
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D
Only NETS
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QUESTION 19 / 25
Which expressway connects the city centre of Singapore to the Changi Airport area?
Choose one answer below.
A
East Coast Parkway (ECP)
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B
Central Expressway (CTE)
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C
Ayer Rajah Expressway (AYE)
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D
Pan Island Expressway (PIE)
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QUESTION 20 / 25
What is the Electronic Road Pricing (ERP) system in Singapore?
Choose one answer below.
A
An electronic toll collection system that charges vehicles for using certain roads and expressways during peak hours to manage traffic congestion
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B
A system for paying parking charges electronically
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C
A GPS tracking system for commercial vehicles
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D
A system for collecting road tax renewals online
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QUESTION 21 / 25
A PHC passenger requests to be taken to Jurong East MRT station. Which expressway would most efficiently connect from Orchard Road?
Choose one answer below.
A
Ayer Rajah Expressway (AYE)
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B
East Coast Parkway (ECP)
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C
Tampines Expressway (TPE)
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D
Seletar Expressway (SLE)
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QUESTION 22 / 25
What should a PHC driver do when navigation app instructions conflict with actual road conditions (such as a road closure)?
Choose one answer below.
A
Ignore the GPS and use their own knowledge of Singapore roads to find the best available alternative route
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B
Follow the GPS instructions even if there is a road closure
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C
Stop the vehicle and wait for the GPS to recalculate before proceeding
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D
Call the passenger to ask for directions
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QUESTION 23 / 25
Which of the following roads in Singapore has a special restriction during peak hours for vehicles with fewer than 3 occupants?
Choose one answer below.
A
Certain roads in the Central Business District under the ERP scheme, but Singapore no longer uses occupancy-based restrictions — ERP replaced the previous Area Licensing Scheme
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B
Orchard Road at all times
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C
All expressways during morning peak
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D
The PIE at all times of day
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QUESTION 24 / 25
What is the significance of a 'No U-Turn' sign at a junction for a PHC driver whose passenger wants to turn around?
Choose one answer below.
A
The driver must not make a U-turn at that location and must find the next legal U-turn point
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B
The driver may make a U-turn if no other traffic is present
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C
U-turn restrictions only apply to heavy vehicles
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D
The restriction applies only between 8 AM and 8 PM
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QUESTION 25 / 25
What is a PDVL driver's obligation regarding the use of seatbelts by passengers?
Choose one answer below.
A
The driver must inform passengers to wear their seatbelts, and passengers in the rear must also buckle up — the driver may be liable if they fail to remind passengers
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B
Only the driver needs to wear a seatbelt
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C
The driver is not responsible for passengers' seatbelt use
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D
Only front-seat passengers need seatbelts
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